Unlocking the True Value of Application Management Services

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Payoffs from business outcomes of Application Management Services (AMS) go beyond typical expectations. Most organizations wrongly assume that mere implementation is fruitful. The manner of implementation is the sole determinant of the impact of AMS that will in turn unearth significant value for the enterprise.

Contours of operations are constantly being reshaped with technological disruption, intense competition and IT maintenance and support costs. Organizations are hence increasingly seeking benefits found in AMS, considering its integrated approach in managing services right from the initial phase of development to providing complete support and maintenance of business applications. Consequently, the global AMS market is continuing to expand, and is estimated to touch USD 105.12 Billion in 2021 from USD 83.63 Billion in 2016.

Apart from its primary role of optimizing operations, AMS helps organizations utilize the saved time in other revenue generation and core operational transformation activities. Most vitally, AMS is a key enabler of business growth as it helps organizations chart their growth with changing business directions. Here’s a look at some of the high impact areas of AMS in business operations.

Recast Self-service to Fit the New Ecosystem

Self-service continues to evolve, partly driven by changing preferences of users in the digital era. Exposure to technology at an early age has turned millennials into precocious technophiles who believe in instant solutions as opposed to contacting the customer care team to resolve technological issues. In sync with the choice of the present generation to use new software tools, the idea behind deploying AMS is to enable self-service across all channels. Automation of routine activities such as password reset, change of contact details, in addition to allowing context-sensitive support, helps slash the number of service requests that IT companies have to deal with regularly.

Streamlining Processes Downstream with Agile and DevOps

The rising expectation of users, with instant and secure access to applications, has created an ecosystem where AMS works seamlessly on the cloud, with agile/DevOps. Nine out of ten companies are in the process of moving data, workloads and applications to the cloud. The cloud and DevOps go hand in hand offering expedited and continuous delivery. This takes AMS to the next level—where organizations can transit to a zero-application incident enterprise with resource planning and systems integration. The benefits of this integration—high availability, consistency and real time interactions—enables delivery to users on any device, regardless of locations. In addition to stripping away multiple layers of complexity, this integration permits enterprises to scale at will and optimize resource utilization with lean operations.

Discover Value in Incident Management

Incremental advancements have built expectations for incident management to turn preventive in nature, from the present corrective. This transition involves accurate assessment of defects. The tried and tested approach—the law of the vital few—involves carrying out an 80:20 examination of the defects. With 80 percent defects stemming from 20 percent of the code base, it is necessary to restructure the code to reduce the defects. Performance management of AMS helps organizations make this move from corrective to predictive.

Running Businesses Sans Interruptions

Timely interventions are possible through the display of metrics on real-time dashboards accessible to all stakeholders. AMS enables teams to focus on creative tasks rather than repetitive manual tasks.

AMS does not just add to the business value but redefines business value by stabilizing enterprise solutions, engendering better governance, and eliminating complexities in processes. The ability to take complete control of efficiency, through advanced integration makes out a compelling case for deploying AMS in a manner that unlocks the true potential of the enterprise.